FixYourBike Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Details: Name, email address, phone number, and physical address for service coordination
• Vehicle Information: Motorcycle make, model, year, VIN, and service history
• Service Data: Details of requested repairs, maintenance records, and diagnostic information
• Technical Data: IP address, browser type, and usage patterns when visiting our website

2. How We Use Your Information

Your information helps us provide and improve our services:

• Schedule and perform motorcycle repair and maintenance services
• Process payments and send service confirmations/invoices
• Coordinate free pickup and delivery services across Hyderabad
• Notify you about service updates, promotions, and safety recalls
• Improve our services and develop new features
• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share data with:

• Service Providers: Trusted partners who assist with payment processing, logistics, and OEM parts procurement
• Mechanics & Technicians: Only the information necessary to complete your service
• Legal Authorities: When required by law or to protect vital interests
• Business Transfers: In case of merger, acquisition, or asset sale (with proper safeguards)

4. Data Security

We implement robust security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Limited access to personal information on a need-to-know basis
• Secure payment processing with PCI-compliant partners

While we strive to protect your data, no electronic transmission or storage method is 100% secure.

5. Your Rights & Choices

You have control over your personal information:

• Access and review the data we maintain about you
• Request correction of inaccurate information
• Opt-out of marketing communications
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information below.

6. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy regularly.